How to Calculate NPS
NPS or Net Promoter Score is calculated based on the results of a one-question survey:
How likely are you to recommend [your business] to a friend or colleague?
Ask your audience that question and sift the results by categorizing them by:
▶ Detractors: those that answered between 0 and 6
▶ Passives or Neutrals: are those that answered between 7 and 8
▶ Promoters: those that answered between 9 and 10
You can calculate your NPS with MightyForms automatically. Your Form Reports include the results of the NPS formula:
NPS = %Promoters - % Defectors